丸昇Full-line foodservice wholesaler in Matsumoto
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ITEMS & SERVICEYou can talk to us about everything from sourcing fresh produce and foodservice products to vegetable processing, consolidated delivery, and pickup and storage of your products.
We carry root vegetables, leafy greens, fruiting vegetables and other produce for everyday cooking.
We carry herbs and garnishes for adding aroma to dishes and for plating.
We carry seasonal fruit. Please tell us the variety, specifications and intended use.
Feel free to ask about hard-to-find ingredients such as kiwano, cherimoya and finger limes.
We carry eggs, dairy products, seasonings, beverages, frozen foods, processed foods, and dry and shelf-stable foods.
Side Dish handles cutting, portioning and packing of vegetables.
Based at the Matsumoto City Public Wholesale Market, we source everything from fresh produce to foodservice products. Please tell us the items, specifications and quantities you need.
In addition to vegetables and fruit, we carry eggs, dairy products, seasonings, and frozen and processed foods. Sourcing that used to be split by item category can now be handled in one place.
Our group handles pre-cut vegetable processing, sorting of ingredients, and delivery. We will work out processing methods and delivery conditions with you to suit your needs.
Whether we can deliver, and on which days and at what times, depends on your location, delivery routes and order volume.
Besides sourcing your everyday ingredients all together, you can talk to us about vegetable processing tailored to your prep work, and consolidated delivery that brings products from multiple suppliers together. Streamline, a group company, also takes charge of storing products, such as items made in a central kitchen, and delivering them to each of your locations.
"Full-line supply" is a service that lets you order a wide range of ingredients together through Marusho as your single point of contact. "Consolidated delivery" is a service that delivers products from your other suppliers together with ours.
Streamline handles pickup, storage and delivery of products. For example, it can store items made in your central kitchen and deliver them to each of your locations when needed.
Side Dish, a group company, cuts, slices, dices, portions and packs. You can discuss processing to match the prep work your kitchen needs.
We may not be able to accommodate specific packaging requests, such as vacuum packing.
Streamline also offers a warehouse storage service that stores products you entrust to us and delivers them to your delivery destinations as needed. Please tell us the type of product, quantity and storage conditions.
We visually inspect ingredients on arrival and during picking, and deliver in refrigerated trucks.
New customers are asked to order through our online ordering system, Cross Order. It can be used from a computer or smartphone.
The standard cutoff is 23:59 the day before delivery. For cutoffs for pre-cut vegetables and items that take longer to arrange, see details by ordering method and item.
Log in to Cross Order ↗ Talk to us about getting startedTo get started or for help using it, please talk to your sales representative
We will guide you through switching to online ordering
Ordering by phone and fax is scheduled to be scaled back and eventually discontinued. Customers currently ordering this way should talk to their sales representative about switching.
For first-time business or sourcing inquiries, please call us or use the inquiry form. For everyday product orders, please use Cross Order.
We ask about the items, specifications and quantities you need, along with your delivery destination and frequency, and provide a quote.
Here are our main terms of business.
| Delivery area | Throughout Nagano Prefecture, as well as Kofu City (Yamanashi) and parts of Niigata Prefecture. We will let you know individually whether we can deliver, based on your location, delivery routes and order volume. |
|---|---|
| Guideline for transaction volume | As a guideline, we ask for ¥100,000 or more per month. |
| Order quantity | There is no minimum quantity per order. Pre-cut vegetables are available from 500g. |
| Delivery fee | For regular ingredient deliveries, we do not charge a delivery fee on top of the product price. Separate delivery services, such as inter-site transfers and warehouse storage, are contracted and billed by Streamline. |
| Payment methods | We accept payment by bank transfer, direct debit, or American Express card. |
| Ordering methods & cutoff times | We recommend Cross Order to new customers. The standard cutoff for online orders is 23:59 the day before delivery. Pre-cut vegetables must be ordered one day earlier, and the number of days needed also varies by item. See full cutoff details, including phone and fax orders |
| Delivery date & time | Generally follows Marusho's business calendar. Streamline coordinates delivery conditions and will advise you based on the route. Delivery times may change when routes are revised. |
You can also talk to us about consolidated delivery and the pickup, storage and delivery of your products. Streamline will explain what it can handle and on what terms.
Can small restaurants or businesses that are just opening work with you?
AYes. Small restaurants and customers preparing to open are welcome. Please tell us your business name, address, the items you need and approximate usage. As a guideline, we ask for a monthly transaction volume of ¥100,000 or more, and we will present terms of business after asking about your delivery destination and order volume.
Which areas do you deliver to?
ABased at the Matsumoto City Public Wholesale Market, we deliver throughout Nagano Prefecture, as well as to Kofu City (Yamanashi) and parts of Niigata Prefecture. The areas we can serve depend on delivery routes, order volume and other factors. If you tell us the location of your restaurant or facility and how much you use, we will let you know whether we can deliver and on what terms.
How are delivery days, frequency and time slots decided?
ADelivery days generally follow Marusho's business calendar. Streamline, a group company, coordinates delivery conditions and will advise you on days of the week, frequency and time slots based on your location and delivery routes. We will ask about your preferred time slot, but we may not always be able to meet it, and delivery times may change when routes are revised. If the time slots do not suit you, we can also discuss holding a key and delivering inside your premises.
How many days ahead of my preferred delivery date, and by what time, do I need to place an order?
ACutoff times vary by ordering method and item. The standard cutoff times are as follows.
Each item category, such as vegetables, fruit and other foods, needs a certain number of days to arrange. Please tell your sales representative your preferred delivery date and items. Cutoff times are not set by delivery run.
Is there a minimum order quantity or amount?
AAs a guideline, we ask for a monthly transaction volume of ¥100,000 or more. There is no minimum quantity per order. Pre-cut vegetables are available from 500g. For regular ingredient deliveries, we do not charge a delivery fee on top of the product price. If you request separate delivery services, such as inter-site transfers or warehouse storage, these are contracted and billed by Streamline.
Until when can I add to, change or cancel an order after placing it?
AIf you would like to add to, change or cancel an order, please contact your sales representative as early as possible. We will check the items, the changes and how far arrangements have progressed, and let you know what we can do. Depending on the timing, the change may not be possible in time.
Can you source rare vegetables or ingredients you don't usually carry?
AYes. Please ask about rare vegetables and fruits, or ingredients you don't usually use. We carry the items listed on Cross Order. For items that are not listed, we will ask about the item, quantity and delivery date you want and check whether we can source it.
What happens if an ingredient I want is out of stock?
AAs soon as we learn that an item is out of stock, we will contact you promptly. We will also suggest substitute products and ask what you would prefer.
What cuts, sizes and quantities can I order for pre-cut vegetables?
ASide Dish, a group company, cuts, slices, dices, portions and packs. Please tell us the cut style and size you want. The minimum lot is 500g. You can also discuss packaging formats, but we may not be able to accommodate specific requests such as vacuum packing. The order cutoff is one day earlier than usual. See Q04 for details.
Can you deliver products from other suppliers together with Marusho's products?
AYes. We can also discuss consolidated delivery, which brings products from other suppliers to you together with ours. Please let us know the products, suppliers, pickup locations and delivery destinations. Streamline, a group company, will contact you and explain what we can handle and on what terms.
Besides delivering ingredients, can you also handle pickup, storage and delivery of our own products?
AYes. For example, we can store products made in a restaurant chain's central kitchen and deliver them to each location when needed. This is not limited to processing plants or manufacturers, so please feel free to ask. Streamline handles pickup, storage and delivery. We will ask about the type of product, quantity, storage conditions, pickup location and delivery destinations, and explain what we can offer. Separate delivery services are contracted and billed by Streamline.
How do you inspect ingredients and manage quality during storage and delivery?
AWe visually check the condition of ingredients on arrival and during picking. All deliveries are made in refrigerated trucks. For specific handling conditions, including storage, please consult your sales representative according to the type of product.
What information do you need for a quote, and how long does it take to get a reply?
APlease tell us your business name, address, the items you need and approximate quantities. A representative will contact you by the end of the next business day. We will then ask about the necessary conditions and provide a quote.
What are the steps from the first inquiry to the start of deliveries?
AFirst, please contact us by phone or through the inquiry form. We will ask about the items, usage volume, delivery destination and other details, and then present a quote and terms of business. Once you have reviewed the terms, business begins after you complete the contract and we conduct a site visit. New customers are asked to use Cross Order for their orders.
What ordering methods are available, and what is the cutoff time for each?
ANew customers are asked to order through our online ordering system, Cross Order. The standard cutoff is 23:59 the day before delivery. For cutoffs by item and for pre-cut vegetables, see Q04. We also accept online orders through Infomart. Ordering by phone and fax is scheduled to be scaled back and eventually discontinued; customers currently ordering this way should talk to their sales representative about switching. We do not accept everyday product orders by email, LINE or the inquiry form. For first-time business or sourcing inquiries, please call us or use the inquiry form.
Please tell us the items and approximate quantities.